MINISFORUM

Certified Refurbished

With the exception of the barebones version, Windows 11 is preinstalled on all versions. The barebones version does not include RAM or an SSD; therefore, Windows 11 is not preinstalled.

Please click on the link to our support page to download Windows 11.

Note: MINISFORUM does not provide keys for the Windows operating system.

If you buy 8 GB of RAM, it is a 1X8 GB stick; if you buy 16 GB of RAM, it is a 2x8 GB stick, and so on.

Shipping costs depend on your delivery address. You can view the details of the shipping costs on the checkout page.

Orders are typically shipped directly from the warehouse within 1 to 2 days. You can track your order on the "Order Status" page. If you have any questions, please contact us at refurbished@minisforum.com.
(Please note: The above policies do not apply to hot-selling and pre-ordered products.)

If your delivery address is in a non-EU country, you are responsible for customs duties.

There are three ways to track your Express Checkout order.
1. Track your order in your Personal Center. Please be assured that the tracking information will be clearly displayed in your Personal Center after your PayPal account has been linked to your MINISFORUM account.
2. Click on the “Order Status” button to track your package. Please be assured that the email with the tracking information will be sent shortly after your order number and MINISFORUM account have been submitted.
3. For more options, please see our Shipping Policy.

You can submit a form below directly.

Please let us know within 24 hours of receiving the product. Our customer service team will process your return as quickly as possible.
For DOA devices, we will cover the shipping costs for returning the device.

Please contact our customer service department for returns and exchanges. Our customer service department will assign you a return warehouse based on the condition of your items.
Please note that, except in cases of DOA, we do not cover the cost of shipping the package.

If you are not satisfied with your purchase within 30 days, you may return it for a refund of the purchase price, provided that the product is in good condition, the packaging is intact, and it does not affect resale. Upon receipt of the replacement item in your order, we will arrange for a replacement or refund (excluding shipping costs) as requested. For more details, please refer to our refund policy.

1) Orders can be canceled before the product is shipped or manufactured. However, a 2% processing fee will be deducted for the platform.

2) Customers cannot cancel the order if the product has already been shipped, unless the customer bears all costs for returning the package and a fee of 2% of the goods for the platform transfer.

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You can choose between the following payment methods:

1. Internationally Accepted Credit/Debit Cards

• Visa
• Mastercard
• American Express
• Discover
• JCB (Japan Credit Bureau)
• Diners Club International
• UnionPay

2. Regional Debit Cards / Payment Systems

• Visa Electron
• Maestro
• Cartes Bancaires
• Bancomat
• Bancontact

3. Digital Wallets / Quick Pay

• PayPal
• Google Pay
• Apple Pay
• Skrill Digital Wallet

4. Buy Now, Pay Later & Online Bank Transfers

• Klarna
• Billink
• iDEAL
• Trustly
• MyBank
• EPS

Note: Please be advised that we are currently unable to accept payment by check or advance payment. If you need to pay via bank transfer, you will need to sign a purchase agreement with Minisforum. For this process, please contact customer service at: store@minisforum.com

About Klarna: https://www.klarna.com/us/payments/

Klarna Customer Service: https://www.klarna.com/us/help/

In order to offer you Klarna's payment methods, we may share your personal data in the form of contact and order details with Klarna at checkout so that Klarna can check whether you are eligible for their payment methods and tailor these payment methods to you. Your transferred personal data will be processed in accordance with Klarna's own privacy policy.

Klarna payment methods

1. Pay immediately
Pay for your favorite items in seconds – by direct debit, instant transfer, or card.

2. Pay in up to 30 days
Shop today and pay flexibly in up to 30 days.

3. 3 interest-free installments
Spread the cost over 3 interest-free installments. Your payments will be debited on the day of the order, in 30 and 60 days.

Question about Klarna:

1. I have requested cancellation of my order, how do I get a refund?
Once the shop has registered your cancellation or return, the refund will be processed within 5 business days.
If you have already paid for your order with a card, the refund will be credited to the same card. If you have not yet paid your bill, the refund will reduce the bill or cancel it completely.

2. I have received a bill but have not yet received my shipment?
You have 30 days to pay, so you don't have to pay immediately. If your payment deadline is approaching and there is no tracking number for your goods, don't worry, it may be because you purchased a pre-order item.
The delivery time for pre-order items is specified on the page. You can pay as normal, and MINISFORUM will ship your order as soon as the goods arrive at the warehouse.
You can also contact MINISFORUM customer service to check the delivery.

3. What happens if I don't pay for my order?
Payment is due within 30 days of shipment. You will receive a payment reminder email before your payment is due. If you do not pay for your order with Klarna, your credit rating will be affected.

If you receive an error message when paying with your credit card, make sure that you enter the same billing address that is registered with your bank. If the information matches, do not try to complete the order again. Instead, please contact us and we will do our best to process your order.

Instructions for use:

After purchase, the system automatically sends a gift card for the corresponding amount to the customer's email address with a redemption code.

The redemption code can be used multiple times when ordering; for example, redeem 10 USD, 20 USD; the remaining amount is displayed in the background.

Notes:

Redemption codes are only valid for the email address from which the gift card was received and may not be shared with others.

If you need to pass it on to others, please provide the recipient's email address; the recipient's name is optional, otherwise it cannot be used normally.

Insurance services are provided by SEEL, and currently there are two different types of services: Worry-Free Delivery & Extended Warranty.

About SEEL: https://www.seel.com/

Seel Resolution Center: https://resolve.seel.com

TERMS OF COVERAGE

1. Loss

SEEL covers your full paid amount (minus shipping & packaging fees) for a lost package. Claim if: no delivery within 30/60 days after dispatch (same/different country) or tracking shows an exception (claim anytime), or tracking says "delivered" but you didn't get it (claim within 7 days).

2. Damage

SEEL covers up to your paid amount (minus shipping & packaging fees) based on damage level – claim within 7 days of delivery with photos of the package and product.

3. Delay

SEEL pays $5 USD per order if delivery takes longer than 10 days (same country) or 30 days (different country) after dispatch – claim within 90 days of purchase. Filing a delay claim does not affect loss/damage claims.

TERMS OF COVERAGE

1. Coverage:

This plan covers mechanical breakdown and accidental damage(ADH)

2. Protection Plans

SEEL decides whether to repair or replace the covered product.

a. Replacement priority: same brand & model → if unavailable, a product with similar performance (model approved by SEEL).

b. Compensation basis for replacement: the original product price shown on the customer’s valid purchase receipt (excluding taxes and shipping fees).

3. Exclusions

a. Accessories or attachments.

b. Replacement or repair of any covered product which is damaged or malfunctioning due to causes beyond control including, but not limited to, replacements or repairs necessitated by operator or owner negligence such as the failure to maintain the covered product according to the owner’s manual instructions, improper installation, television burn-in, abuse, misuse, vandalism, theft, mold, mildew, rust or corrosion, animal or insect infestation, damage caused by lightning and other acts of nature.

c. Service required as a result of any alteration of the covered product or equipment.

d. Repairs made during the contract term which are not authorized by SEEL.

e. Repairs made by parties not specifically authorized by SEEL, such as, but not limited to, covered products that are in a disassembled state.

f. Normal wear and tear unless tied to an electrical or mechanical breakdown.g. Abnormal usage of the covered product.

If you would like to order multiple devices, please let us know the models, configurations, and quantities you require. We will then send you a quote based on the order quantity.

If you cannot find the product you are looking for on the website's search page, it may have been discontinued or is no longer available for sale. When an item is discontinued, it is removed from the website before the inventory runs out. If you order a discontinued item before we remove it from the website, we will notify you by email within 24 hours. Once you receive notification of a discontinued item, please contact our customer service department for more information about your options, including details on refunds or item exchanges.

If the item is out of stock, it cannot be added or purchased. (Pre-orders can be placed, but you will have to wait until the item arrives in stock.)

If all items in your order are out of stock, they will not be shipped until all items are available.

If only some of the items in your order are backordered, the available items will be shipped separately. Once the out-of-stock item arrives, it will be shipped again at no additional cost to you.

If you do not wish to wait, please contact our customer service department to cancel the out-of-stock item or replace it with another product of your choice.

If you made a mistake when entering your address or if the package needs to be sent to a different address, you can contact customer service directly and provide the correct address. As long as the order has not yet been processed, it is possible to change the address.

Once the package has been shipped, the address can no longer be changed. However, you can contact DHL to refuse delivery of the package (please do not open the package) and inform the MINISFORUM customer service team. They will reprocess your order once they have received the package.

MINISFORUM has several different websites or platforms that sell products, so the customer service team is also different. If you have any issues with the products you ordered, you can follow the rules for creating an order number and find the appropriate customer service team for consultation.

Reference order number: EU12345, please contact: eu@minisforum

Reference order number: MS12345, please contact: store@minisforum.com

Reference order number: UK12345, please contact: uk@minisforum.com

Reference order number: CN12345, please contact: cn@minisforum.com

Reference order number: JP12345, please contact: pstore@minisforum.com

Reference order number: FR12345, please contact: fr@minisforum.com

Reference order number: RE12345, please contact: refurbished@minisforum.com

Other platforms:

• Kaufland:

Reference order number: MCKKGE5

Email: kaufland@minisforum.com

• Aliexpress:

Reference order number: 5429857175542306

Email: cici@minisforum.com

• Amazon:

Reference order number: 123-1234567-1234567

Email: nora@minisforum.com(US)，service@minisforum.com (EU)

• Walmart:

Reference order number: 200011527022714

Email: walmart@minisforum.com

• Newegg:

Reference order number: 418234953

Email: newegg@miniscloud.com

1. Standard Products (specifically in-stock items):
Orders will be processed within 5-7 business days (processing will automatically extend to the next business day in case of holidays).

2. Refurbished Devices: 5-7 business days
All refurbished devices are sold from current stock; there are no pre-sale items. However, in rare cases of inventory system errors, our customer service team will explain the situation.

3. Pre-order Shipping:
Please note the estimated shipping time displayed on the product page. Pre-ordered items will not ship immediately after purchase and may experience delays. If delays occur, you may contact our customer service team to receive a small gift.

Delivery times depend on the shipping warehouse (only two warehouses exist):

1) Direct shipment from US Warehouse:

5-7 business days.


3) Direct shipment from Hong Kong Warehouse:

7-10 business days.

Goods will be shipped directly from Hong Kong via UPS/FedEx/DHL. Please note that additional customs duties may apply for these shipments.

As soon as your order has been packed and is ready for shipment, you will receive a shipping notification from us, including the tracking number, allowing you to track your package.

Please note that orders are not processed or delivered on Sundays and public holidays. It may take 1 to 2 days for the tracking link to be updated.

ATTENTION:

1) For products with a pre-sale label, delivery times depend on the information provided on the page; please check before purchasing whether these delivery times are acceptable.

2) Due to unforeseen circumstances, the estimated delivery date may be delayed. If you have any questions, please contact customer service.

3) Once the package has been shipped, the customer will be notified of the shipping status by email. Customers can also track their orders using the “Order Status” button.

United States

Shipping from US Warehouse

Coverage: United States mainland

Free shipping on orders over $90. For orders under $90, a shipping fee of $9.99 will be applied

Asia-Pacific Region

Shipping from Hong Kong Warehouse

North America: United States (50 states), Canada, Mexico

Oceania: New Zealand, Australia

Asia: South Korea, Singapore, Malaysia, Thailand, Vietnam, Indonesia, Philippines, Brunei, Cambodia, Laos, Myanmar, East Timor

Middle East: Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE, Yemen, Jordan, Lebanon, Syria, Iraq, Israel, Palestine, Turkey, Cyprus, Georgia, Armenia, Azerbaijan

Free shipping on orders over $90. For orders under $90, a shipping fee of $30 will be applied

Tariff insurance

If you purchase the 'tariff insurance' with the order, we will cover the full tax.
1) Keep the customs payment receipt;
2) Send the payment slip to us;
3) The refund will be returned via your original payment method within 1-2 business days.

Normally

After your order has been shipped, you will receive an automatic email with a tracking link to track your shipment.

If you have a MINISFORUM account, the tracking link will also be stored there.

Delivery not completed

Please do not worry, we will do our best to ensure that all packages arrive as quickly as possible. Unfortunately, problems can sometimes arise. If your package is delayed or cannot be delivered, simply send us an email at store@minisforum.com, and we will find a solution.

If the tracking shows the delivery status and you still cannot find your package, and after 24 hours you still cannot find it, please contact us and we will file a claim on your behalf.

Sometimes delivery services scan the wrong package upon delivery, and they usually find the error and correct it the next day. While waiting for the delivery person, we recommend checking behind bushes, on the back porch, or other places where the driver may have tried to hide the package out of sight from the street. It's also a good idea to check with a neighbor (or the rental office of the residential complex).

In accordance with international trade practices, all goods imported into any country are subject to customs VAT or equivalent import taxes (with varying rates depending on the country).

Please actively cooperate with local customs during customs clearance; otherwise, the goods will be returned or destroyed due to being overdue, resulting in high fees.

Please note: Our company is not responsible for this matter and will not bear the fees if you do not complete customs clearance.

If you have any questions, please contact our support team. Please note that the shipping instructions below are for reference only.

Note: Our store only sells US-format adapters. If you need adapters in other formats, please write a customer note in the order.

Most orders from MINISFORUM are delivered by DHL, while a small number are delivered by FedEx or UPS (depending on the destination country).

We hope you are satisfied with your purchase! We offer exchanges and refunds within the warranty period. For eligible products purchased directly from the MINISFORUM US Official Store on or after March 9, 2026, the standard 2-year warranty will be extended by an additional 1 year, for a total warranty period of 36 months (3 years).

This extended 36-month (3-year) warranty applies only to purchases made through the MINISFORUM US Official Store.

Products with screens, such as mobile monitors and tablets, are covered by a 12-month (1-year) warranty.

If you encounter any issues with the device you purchased, please contact the seller's support team first to find a solution. If the issue cannot be resolved, please contact customer service to arrange a return or exchange. For more information on the return process, please visit the “Warranty & Returns” page.

Product returns are subject to our terms and conditions of sale. In rare cases, MINISFORUM may review your account, purchase, and return history and have the right to refuse service and/or prevent you from placing future orders with MINISFORUM.

1) Pending Orders (In-stock and Pre-sales Products)

Please contact MINISFORUM to confirm your order status. You may request a full refund at any time before your order is shipped. We will process your refund within 7 business days.

2) If the product has been shipped, the customer cannot cancel the order. Please contact customer service to confirm the status of the goods. We will process the refund after receiving the return.

3) If, due to personal reasons of the customer, the item is forcibly returned by customs, the customer and MINISFORUM will each bear half of the resulting shipping costs, with the specific amount depending on the invoice amount.

Warehouse:

Recipient: JERRY
Address: Unit 1, 1611 W San Bernardino Rd, West Covina, CA 91790
Company Name: MICRO COMPUTER Co., Ltd.
Contact Number: +1 (626) 761-4012

! ! ! Attention:

Please ensure you contact customer service before returning your package to confirm the return warehouse and provide your return information. Otherwise, your package will be returned and after-sales service may not be provided.

Priority Mail, Express Mail, and Cash on Delivery are not accepted for return shipping. If these shipping methods are used, shipping costs are the customer's responsibility.

1. Please email us with your order number (e.g., MS12345), a description of the issue, and supporting evidence (in text, photos, or video). Our technicians will then assess whether the problem is hardware-related and if repair is feasible. You will be informed via customer service of the repair cost, service location, and estimated timeframe.

2. If you agree with the repair, our support team will register the case, and you will be responsible for shipping the unit to the designated service location. If you decline the repair, the case will be transferred to the return/replacement process.

3. Upon receipt, the repair center will conduct a final confirmation on the repairability of the unit. If the repair is successful, the product will be returned to you. If the unit is deemed unrepairable, the case will proceed to the return/replacement process, with customer support following up accordingly.

Affiliate programs are an easy way for you to earn commissions by promoting our attractive products and extensive library of content.

It's simple: we provide you with the tools to drive traffic to MINISFORUM US, and we pay you commissions based on the number of successful orders and sales.

For more information, please click on: https://store.minisforum.com/pages/affiliate

Sign up and earn rewards by earning 1 point for every dollar spent.

You can also earn points by completing tasks. When you reach a certain number of points, you can redeem them for gifts or coupons.

For more information, please click on: https://store.minisforum.com/pages/loyalty-program

If you are interested in testing our products or if you are a content creator and would like to introduce our products to your community, please do not hesitate to contact us at any time.

Email: pr@minisforum.com

If you would like to show us your work and become a contributing author for MINISFORUM, please contact us at store@minisforum.com. Once the blog is published, you will receive a gift from MINISFORUM or a gift card of a certain amount.

If you are satisfied with our products and leave a positive review, contact customer service to earn 100 points.

If you have any questions or suggestions for improvement while browsing our website, please let us know. If your suggestion is accepted, you will receive points as a reward.

MINISFORUM welcomes any questions you may have. You can either ask a question directly in the online chat on the website or send us an email. We will respond as soon as possible after receiving an answer from our technical team. (Please note that we may not respond on non-working days.)

Email: store@minisforum.com