Returns, Exchanges, and Warranty Terms
Minisforum carefully make every product with strict quality checks. Our easy after-sales service helps you buy with confidence and enjoy using our products. Key protections include:
| Customer Request | Time Limit | Service Requirements | Exclusions | Special Cases |
| No-Reason Return or Exchange | Within 30 days from the delivery date (as per the invoice or order date) | Gifts, accessories, etc. must be returned together. Returned items must be shipped out within 7 days of application and the tracking number uploaded simultaneously. | Human-Induced Damage: Physical marks, stains, or evidence of tampering/unauthorized modifications. For non-quality-related returns under standard conditions, buyers bear shipping costs. |
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| Replacement/Exchange | Within 180 days from the delivery date (as per the invoice or order date) | Documentation Requirements Original proof of purchase (invoice/order screenshot), serial number, and all complimentary gifts/accessories must be provided in full. For quality-related issues, we cover round-trip shipping costs. |
Human-Induced or Accidental Damage: Liquid ingress, Physical impact damage (e.g., drops, crushing), Unauthorized modifications Virus attacks, software issues (typically resolved via system reinstallation) Non-Performance Related Issues Cosmetic scratches, Minor operational noises, Compatibility failures (e.g., undetected peripherals) Other Exclusions Refurbished units or Purchases from unauthorized channels (e.g., private resale) |
For discontinued models within the replacement window: Devices with no functional issues will be replaced with equivalent or superior configurations. Buyer must return the complete set for full-unit replacement.
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| Scope of Covered Faults Performance failure caused by non-human factors |
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| Warranty | Within 2 years from the delivery date (as per the invoice or order date） *Annual Card holders enjoy an extended warranty period of 3 years from the delivery date (as per the invoice or order date) |
Documentation Requirements Original proof of purchase (invoice/order screenshot), serial number |
Human-Induced or Accidental Damage: Liquid ingress, Physical impact damage (e.g., drops, crushing), Unauthorized modifications Software issues (system crashes, driver conflicts) are generally not covered under warranty, while complimentary technical support is provided. Non-Performance Related Issues Cosmetic scratches, Minor operational noises, Compatibility failures (e.g., undetected peripherals) Other Exclusions Refurbished units or Purchases from unauthorized channels (e.g., private resale) |
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| Scope of Covered Faults Requires meeting the standard definition of "Performance Failure" (e.g., hardware damage, functional malfunctions, etc.). For accidental damage beyond performance failures (such as drops, liquid damage, etc.), material costs will apply per repair. Specific fees will be quoted based on actual damage assessment. *Annual Card members receive one complimentary hardware warranty service per calendar year, covering accidental device damage (e.g., drops, liquid exposure, etc.). We cover round-trip shipping costs for verified quality-related issues. |
Great products speak for themselves, We want to be your long-term partner, making every choice feel right with reliable quality. For any questions, our team will help quickly.