Shipping Policy

Packages shipped from Hong Kong may be delayed due to the coronavirus (COVID-19) pandemic.

Customers can also purchase in-stock products from our US warehouse and DE warehouse. πŸ‘‰ Click Here

We are deeply grateful for your understanding!

The shipping policy below is for reference only. Please contact us directly if you have any questions or concerns.

Available countries and regions:
United States, Saudi Arabia, Canada, Singapore, Cambodia, Thailand, Australia, Nepal, Pakistan, Brunei, Sri Lanka, Japan, Jordan, Myanmar, Laos, Philippines, Mongolia, United Arab Emirates, South Korea, Malaysia, New Zealand, Panama, Indonesia, Mexico, Hong Kong, Macau, Taiwan.

Currency: USD

Branch Stores:

The EU and the UK: https://store.minisforum.de/

Southeast Asia, Hong Kong, Macau, Taiwan: https://minisforum.hk/

Japan: https://store.minisforum.jp/

Shipping Fees & Time
We offer free shipping for the majority of the world. Shipments to certain areas are temporarily unavailable. Please note that we do not cover remote area surcharges.

Orders will be shipped within 5 to 7 days after the payment is successfully processed. We will update the tracking number and the shipping information via email after the package is dispatched. Customers can also check the shipping information in the Order Status section of their Minisforum accounts.

β€» Please Note:

1) Minisforum creates the shipping label at the beginning of the process in order to start processing your order through customs. We do this to save time in customs, and that's why you will see the shipping status sometimes appear to be stuck in "Shipping label has been created" or "Shipment information received" status for a short time.

Shipping status will update once the package has been processed through customs (about 4-6 business days on average). You will receive your parcel within 2–3 weeks after it has cleared customs (please allow an extra week for shipping during holiday seasons).

2) China Public Holiday 2023 Schedule:

Β· New Year: 2022.12.31 to 2023.1.2

Β· Spring Festival (Chinese New Year): 2023.1.21 to 1.27

Β· Tomb Sweeping Festival (Ching Ming Festival): 2023.4.5

Β· Labor Day: 2023.4.29 to 5.3

Β· Dragon Boat Festival: 2023.6.22 to 6.24

Β· Mid-Autumn Festival and National Day: 2023.9.29 to 10.6

Tariff Insurance

If customers are concerned about customs duties, please purchase tariff insurance. We will cover customs duties if your package needs customs clearance.

How it works:
1) Please purchase tariff insurance at checkout.
2) The package is shipped, and customers receive notification of customs duties from customs.
3) Please pay customs duties and keep the payment certificate.
4) Please send the payment certificate to us via email. We will verify it and refund the full amount of customs duties via the original payment method in 1 to 2 business days.

Order Cancellation

β€» Please contact us first before canceling the order.

1) Customers can cancel the order and require a refund before the product is shipped or produced. A 2% platform handling fee will be deducted from the refund.

2) Order cancellation is not available after the product is shipped. If customers insist on canceling the order, they are responsible for all the fees generated from sending the package back to our warehouse.

Delivery Address
A correct and complete address is necessary for delivery. Once your order is ready for shipment or has been shipped, the delivery address can NOT be changed.

If the package is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you immediately to change the address. In this case, the customer is responsible for the shipping fee for the re-shipped package.

β€» A valid telephone number is necessary for the delivery address.

Shipping Notification
Order(s) will be shipped by Minisforum. Customers will receive an auto-send shipping information email from Minisforum after the order is placed. If customers cannot find the email, please check the spam folder, and add Minisforum to the contact list.

EU Shipping Policy

β€» Customers from Europe (including EU countries and non-EU countries): please visit our official European store (https://store.minisforum.de/) to shop for our mini PCs.

Starting from July 1st, 2021, all goods imported into the EU will be charged VAT by customs. The amount of VAT is subject to the country.
Please actively cooperate with local customs for customs clearance; otherwise, the package will be sent back or discarded after customs clearance is overdue. Customers will be charged a large number of fees in this situation.
Please note that Minisforum will not be responsible for the fee if customers do not handle customs clearance.

Tracking Websites

DHL has customs clearance advantages in Europe and the Middle East. To track your package, please visitΒ  https://www.dhl.com/en/express/tracking.html

UPS has customs clearance advantages in North America. To track your package, please visitΒ http://www.ups.com/

FedEx has customs clearance advantages in America. To track your package, please visitΒ http://www.fedex.com/

USPS To track your package, please visit https://tools.usps.com/go/TrackConfirmAction_input

EMS is a special postal service for all countries, it enjoys the priority of customs clearance in the national postal. To track your package, please visit https://www.ems.com.cn/english/

Singapore Post, Hong Kong Post, Swiss Post, and China Post are economical ways for shipping but take longer time. To track your packages https://www.17track.net/en