Warranty & Return

Product Warranty

Minisforum warrants to the consumer purchaser that the Minisforum product during the applicable warranty. Minisforum will provide complete after-sales service.Please contact  hi@minisforum.com .

The warranty period for Minisforum products is 24 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser.

Return & Refund

Dead on Arrival (DOA): Customers should contact our Customer service within 7 days upon receipt of goods for DOA situation.

1) If the outer packing is broken or out of shape
  • Immediately file a case upon the broken package to the courier company and get a confirmation in a form of a paper proof with stamp on it.
  • Send us the pictures of the received items/package with detailed information describing the issue.
  • After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.
2) Missing item(s), wrong item(s) or incorrect package sent
Please carefully check the contents and the weight of the parcel before signing it. For any issues, please contact our Customer service with the information below:Email us with your order number(eg:MS1000).
 
7-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a refund for any reason within 7 days of the date of purchase. Once the returned item arrives back in Minisforum’s warehouse for inspection, the refund process will begin.
  • Returns must include all accessories
  • Items must include original packaging
  • For non-quality related warranty claims, buyer is responsible for shipping costs
  • Returns may be rejected if items do not meet the above requirements

※ For non-quality related warranty claims, Minisfourm refunds the cost of the product itself. We will charge 5% (Service fee + Handling fee)

Refund requests for the 7-day money back guarantee expire 7 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 7-day window. For purchases not made directly through Minisforum’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

Warranty Claims for Quality-Related Issues
The warranty period for Minisforum products is 24 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser.
Process:
  • Buyer must provide sufficient proof of purchase
  • Minisforum must document what happens when buyers troubleshoot the product
  • The defective item’s serial number and/or visible proof depicting the defect are required
  • It may be necessary to return an item for quality inspection
  • For defective items that Minisforum needs to have returned, warranties on those replacements are voided if the wrong item is returned to Minisforum or if the defective item is not returned.
Special Notes:

We will take care of all quality-related issues with a REFUND or REPLACEMENT. International shipping costs must be covered by the customer. The duty free shipping you purchased will be invalidate once the order had been delivered. For the subsequent return, sorry that we will not cover the tax again for the replacement. If you are concern about the tax, please purchase the duty free shipping again.

 
Not Covered Under Warranty:
  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues (after 7 days of purchase)
  • Free products
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
If the customer has damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.