2. Please send us the clear pictures of the outer packaging, the shipping label, weight of the package and the item you receive.
1) 7-14 Days Disliked item
If you are not satisfied with your purchase and the product is still in brand new conditions, you can simply return and refund. Please note customers are responsible for returning shipping fee. We will either provide a replacement or a refund (shipping fee excluded), depending upon your requirement after receiving the exchanged item of your order.
2) One Year Repair Warranty
MINISFORUM offers 1 year warranty starting from the date you receive the goods. Any free repair needs to be confirmed with the manufacturer via Customer Service. Please note the free repair rule does not apply to motherboard, battery & screen. Items should be returned at customer’s cost, while MINISFORUM will pay for the shipping fee of sending the repaired item to customer.
All the artificial factors cause the damage of the item is beyond the warranty, however customers can return it at their own cost and pay a fee for the repair.
3) Warranty Exemptions and Notes
Natural product degradation through wear and tear, along with breakage/damage during use,is solely the customer’s responsibility and is not covered by our warranties.
If the customer has damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
Notes: customers will void the warranty if they:
- The body in an attempt to fix the device
- Modify, remove, customize, or swap parts of the product
- Use the device in a way that it is not originally intended for
- Continue to use the item once a fault occurs and causes more damage
- Fails to contact us when the problem first occurs
All returns must first be authorized by MINISFORUM’s Support Team prior to return. Please kindly refer to the following steps in ” How to a request warranty” below. For incomplete warranty requests, MINISFORUMreserves the right to refuse any compensation. If the customer has returned the package without prior authorization, sends to the wrong address, returns an incorrect item, or submits an empty package, then again MINISFORUMreserves the right to refuse any compensation.
All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, MINISFORUMwill offer an alternative solution.
The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 7 day DOA situations.
During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to our warehouse. In these cases, we will deduct the customs fees from your authorized refund amount.