3. MINISFORUM will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
How to request warranty (return, repair and refund)
Please first submit a Ticket to our Customer service with the information below:
- Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
- Tell us what steps you have already taken to resolve the issue.
- Send a clear photo or video (via wetransfer) showing the defect(s); these should be taken under good lighting.
Our After-sales team will look into the problem you are facing and get back to you with a solution ASAP.
Other special product warranty
This applies to: RC quadcopter and Kugoo
MINISFORUM offers 1 year warranty for Consumer Electronic products such as TV BOX, TABLET, CELLPHONE, GAMEPAD, SECURITY ITEMS and so on (RC quadcopter is not in the scope of this warranty).
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for computers and their accessories.
DOA (Dead on arrival) items
If the product has arrived broken, please contact us within 7 days from the day you received it and then follow the 7 Days Product Guarantee.
About unsatisfactory products
If you are not satisfied with your purchase, you can return it within 14 days from its delivery date to receive a refund of your purchase minus the shipping fees or an exchange. You will have to pay the shipping fees both ways if the reason is not related to our mistake. Please ensure to return the item with its original packaging and in the same conditions in which you received it.
Normally the unit would not be defective as a whole but parts of it may wear out. Proper maintenance is essential to get the most out of your unit. Due to the high return shipping fees, we strongly suggest you change or repair the inner parts of the unit by yourself under our professional guidance. In this situation, we request you to open the shell to take some photos or video to determine the problem, which will not affect the warranty in this case. If there is a motorbike repair shop in your country, you can also request a quotation and inform us before fixing the item. We will be in charge of the repair fee only if its cost is not more than 20% of the price of the product and is below in total.
These types of products cannot be returned due to their heavy weight and high shipping fees. We will offer parts replacement, technical support or repair if there were any faulty components.
Returns and Compensation Process
For any after-sales issues, please contact Customer service directly and they will offer you a solution according to your case.
Please check each processing time upon receiving your returned item.
For exchanges, the processing time for the replacement will be between 2-7 business days, upon receiving your item back, and depending on stock availability.
For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this, the refund time will depend on the payment method. Please see below for details:
- PayPal refunds may take up to 48 hours to process and appear in your account.
- Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
For repairs, it will take between 15-30 business days depending on the item and the manufacturer’s stock of the spare parts.