1. Official Support Page for UM480XT and UM690
UM480 XT:
UM690: https://www.minisforum.com/front/support/64/UM690
2. Brand of SSD and RAM in UM480XT, UM690 and UM560XT
We purchase essential hardware from different brands based on the same technical specifications, including SSDs, Wi-Fi cards, RAM, HDDs, power supplies, etc. Due to the limited resources and brands of RAM and SSD, we choose Samsung, Kingston, Crucial, Adata, Phison, etc. as our RAM and SSD suppliers.
Each piece of hardware has passed a strict quality inspection and met the factory's standards before it is delivered to Minisforum. In addition, there is no difference in the warranty policies of these hardware suppliers.
The hardware brands may vary from batch to batch. Please rest assured that they all meet Minisforum's standards and are all covered by the warranty.
3. Do you have a warranty on UM480XT, UM690 and UM560XT?
All products purchased on Minisforum's official store are covered by our 2-year warranty. Learn more about our warranty policy.
4. Where do you ship to?
We offer free shipping for the majority of the world.
Available countries and regions:
United States, Saudi Arabia, Canada, Singapore, Cambodia, Thailand, Australia, Nepal, Pakistan, Brunei, Sri Lanka, Japan, Jordan, Myanmar, Laos, Philippines, Mongolia, United Arab Emirates, South Korea, Malaysia, New Zealand, Panama, Indonesia, Mexico, Hong Kong, Macau, Taiwan.
Learn more about our shipping policy.
For customers in Europe, please place your order in our branch stores https://store.minisforum.de/ and https://store.minisforum.uk/.
5. What's the maximum resolution? How many monitors can be connected at the same time?
UM590: Up to three monitors can be connected at the same time with a maximum resolution of 4K@60Hz.
UM560XT: Up to three monitors can be connected at the same time with a maximum resolution of 4K@60Hz.
UM690: Up to three monitors can be connected at the same time with a maximum resolution of two 4K@60Hz plus one 8K@60Hz.
6. Can I use the USB-C port to power up UM480XT, UM690 and UM560XT?
The USB-C port can not be used as a power supply port. Please use the DC19V power supply.
7. What's the spec of Wi-Fi and Bluetooth of UM480XT, UM690 and UM560XT?
Wi-Fi 6E
Bluetooth 5.2
8. Does UM480XT, UM690 and UM560XT have pre-installed Windows?
Except for the barebones version, all versions come with Windows 11 pre-installed. The barebones version does not include RAM and SSD; therefore, it does not have pre-installed Windows 11.
9. How do I install Windows OS for the barebones version?
Please click the link to our support page below to download Windows 11.
Note: Minisforum does not offer Windows OS license keys for the barebones version.
https://www.minisforum.com/front/support